JCPenney Return Policy | 2 Ways To Make a Return [2022] (2023)

If you are having second thoughts about your JCPenney purchase, then there is nothing to worry as you are at the right place. Our guide would cover everything about the JCPenney return policy, its exchange policy, and how it differs for various cases. Knowing these details would surely help you save more time and money.

Table of Contents

What is JCPenney Return Policy?

The standard JCPenney return policy is of 90 days provided you have the receipt. The return policy of JCPenney varies from product to product. However, purchases made both in-store and at are eligible for a return or exchange both in-store and online.

JCPenney Return Policy | 2 Ways To Make a Return [2022] (1)

(Video) What Is Jcpenney Return Policy?

JC Penney Return Policy
Return Period90 Days
Return Method1. In-store
2. By Mail
Contact Number1-800-322-1189
Official WebsiteJC Penney

Are JCPenney Returns Free?

No, if you are returning your item to, then you have to pay for the return shipment. In general, a shipping fee of $8 is subtracted from your total payment as shipping cost and the rest is refunded back to you. However, if you are returning at the store, your returns are free.

Can I Return My Mattress To JCPenney?

Yes, you can return Mattresses within 120 days from the date of delivery. In case of damage or defect, you need to report it within 48 hours of delivery. While returning your mattress, the original receipt is a must

How Can I Make My JCPenney Return?

The JCPenney return policy gives its customers two options to return their purchases. One would be to go to the store and the other is online. You can choose according to your convenience. Here are the steps for both the return procedure.

Return At Store

Bring your item and proof of purchase to your nearest JCPenney store. This will be one of the fastest ways to return your item. You will be refunded to its original mode of payment. However, there are a few rules and regulations which must be followed for a successful JCPenney Return.

JCPenney Return Policy | 2 Ways To Make a Return [2022] (2)

  • Pack up your product properly along with accessories (if any).
  • Don’t’ miss out on the purchase receipt.
  • You will have to give your reason for return.
  • Take any kind of proof of purchase.

This will complete your return to the store. Now let us move on to another method that will help you complete your return in case you are not able to visit the store.

(Video) $1.3 Million dollars in Return Fraud

Return Online

The important points for the JCPenney return policy online are listed below.

  • Complete the return form provided with your delivered product.
  • Pack every single part of your product.
  • Attach that form to the box.
  • Contact JCPenney through email and book a date and time for your product pick-up.
  • A delivery person will come and pick it up from your address.

JCPenney Return Policy Jewelry

JCPenney Return Policy | 2 Ways To Make a Return [2022] (3)

JCPenney return policy on jewellery is different from its other products. On-body Jewellery including products like Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, Circular Horseshoes cannot be returned. JCPenney ensures that all their body jewellery is fresh and has never been worn before. In the case of fine jewellery and watches, if the original sales receipt is present, then it can be returned within 60days from the date of purchase.

JCPenney’s Return Policy Exceptions

Although JCPenney has a standard return time frame of 90 days, there are a few items that have a different return policy. Few items that are exceptions to the JCPenney return policy are mentioned in the table. Also, Optical products can be easily returned within 24 hours but if still not comfortable then you will have 60 days to try them.

Return WithinReturn Exception
48 HoursBig Electronic Appliances
10 DaysMajor Health Equipment
14 DaysOne-time sales product
45 DaysFurniture and Mattress
60 DaysFine Jewellery, Portrait photos, JCP salons, and personalized gifts
90 DaysDresses

Non-Returnable Items

JCPenney Return Policy | 2 Ways To Make a Return [2022] (4)

JCPenney return policy restricts returns/exchanges on the following categories of items.

  • Gift Cards,
  • Monogrammed and Personalized Items,
  • Altered Items,
  • Body Jewelry and Ear Piercing Kits,
  • Face Masks,
  • Perishable Foods

JCPenney Return Policy Without Receipt

The good news is at JCPenny, you may return your item even without a receipt. The JCPenney return policy doesn’t cover refunds to the original form of payment if you don’t have a receipt. So in this case, your return will be eligible for either an exchange or a merchandise return voucher as per your choice. The merchandise voucher will be equivalent to the item’s lowest selling price during the past 45 days of your return.

Note: They’ll also need a valid photo ID for non-receipted returns/exchanges. This helps them keep a note and also limits the number of non-receipted returns per person.


You may also want to check out the return policy of Ikea and Ross. These brands are also famous for selling a variety of home decor and furniture essentials and they also accept returns without a receipt.

JCPenney Exchange Policy

JCPenney Exchange policy is simple and no longer process is included except one fact that you cannot buy a completely different product than your returned product. Customers can also exchange certain Sephora products at a JCPenney store, within 60 days from the date of purchase if they have the original receipt.

JCPenney Exchange Policy
Exchange Period90 Days
Exchange Method1. In-store
2. By Mail

JCPenney Refund Policy

JCPenney Return Policy | 2 Ways To Make a Return [2022] (5)

First of all online returns are not free. As per the JCPenney return policy, a shipping fee of $8 will be subtracted from your refund amount to mail the items back to JCPenney. Online PayPal orders will be refunded as cash if you are returning to the store and as a check to your billing address if you are returning online. Refunds to a JCPenney credit card can take about 3-4 days to reflect in your account, while refunds to your bank card can take 7-10 days to appear after the merchandise reaches their facility.

JCPenney Refund Policy
Refund Period7-10 days (3-4 days for JCPenny credit card)
Refund Method1. Original Mode of Payment
2. JCPenny Credit Card

JCPenney Covid-19 Response

JCPenney has come up with certain new guidelines for safety features. You must take certain precautions to help your employees and customers. They closed their store as per the guidelines but now they are open by following certain safety features. Following are the precautions and features for safety.

  • Contact-free curbside pickup.
  • Masks are compulsory.
  • Plexiglass shields at open registers
  • Social distancing is there.
  • Hand sanitisers are made available for the associates.
  • Mask is provided to each associate.

Frequently Asked Questions

How many days is JCPenney return policy?

They have a 45 days return policy.

(Video) how to return package

Can you return products without a tag?

Yes, you can return products without a tag but must have the receipt in that case.

Does JCPenney have a live chat?

No, they don't have a live chat.

How can I contact JCPenney Customer Service?

Call on the number below to reach the JCPenney Customer Service. 1-800-322-1189

(Video) Where Online Returns Really End Up And What Amazon Is Doing About It

What is the refund policy for JCPenney?

If you have the proof of your purchase you will get you money or else you will get store credit.

You May Also Check Out

  • Home Depot Return Policy
  • Target Return Policy.

Also, Keep in Mind

So now that you are aware of JCPenney return policy on different products, you can sit back and enjoy a hassle-free experience. However, certain things need to be remembered, like keeping the original receipt is a must and in addition, the exceptions need to be known as well. We would love to know your opinions on our article. Even if you think we are missing something then, please write to us and we will revert as soon as possible.


What is JCPenney's return policy 2022? ›

What is JCPenney's return policy? Purchases made in store or at are eligible for a return or exchange with a receipt within 60 days of the original purchase date. Refunds will be issued on the original form of payment or JCPenney Gift Card. Some exclusions apply.

What is Penney's return policy? ›

Without a receipt, items purchased at JCPenney are eligible for exchange or refund as JCPenney store credit. The refund will be calculated at the item's lowest selling price within the last 45 days, and will be issued in the form of a merchandise return voucher.

Can I return items to JCPenney without a receipt? ›

Without a sales receipt, we will exchange the product for another product of equal or lesser value within 60 days of the purchase date (date will be verified in JCPenney portraits system). Digital Images and CD's cannot be returned or exchanged. To return special delivery or trucked items, call customer care at 1.800.

How do I return an online purchase? ›

Online return tips for a smooth return process (and fast refund)
  1. Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ...
  2. Keep the original packaging. ...
  3. Take photos of any damage or defects. ...
  4. Start the return process ASAP.

Do stores need to accept returns? ›

Customer Returns and Refunds Under Federal Law

While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.

What is the policy for return? ›

A return policy lays out how long a customer has to return items, in what condition the items must be, if they need a receipt and whether they will receive cash or store credit. Without a return policy, there can be disagreements over when and what can be returned or exchanged at the store.

What is your return and refund policy? ›

A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement.

What is return policy and procedure? ›

A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.

Can I return something if I lost the receipt? ›

If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You'll need to show ID to return items without a receipt.

Can you return something without proof of purchase? ›

However, there's no getting away from the fact that proof of purchase is an important part of the process, and without it you may not be able to get a refund or exchange. Bear in mind that if the present was bought using a debit or credit card then any refund will go straight onto that card, rather than to you.

Can stores refuse return receipt? ›

Look for a return policy sign in the store! Under California law, stores are free to set their own policies, including refusing to issue refunds, requiring a restocking fee, or requiring that the merchandise is in its original packaging – as long as they are posted conspicuously at the store or on the order form.

Do stores check their returns? ›

At least a dozen major retailers are discreetly tracking shoppers' returns and punishing people who are suspected of abusing their return policies. Amazon, Best Buy, Home Depot, and Victoria's Secret are among the many retailers engaging in this practice.

Do stores throw away returned clothes? ›

Experts estimate that retailers throw away about a quarter of their returns. Returns and resale company Optoro estimates that every year, U.S. returns create almost 6 billion pounds of landfill waste.

What do stores do with returned items? ›

Retailers take back merchandise from the customer, evaluate it, and if it's in good condition put it back on the shelf at the same or lesser price. They can refurbish damaged returns and sell them for less or offload them to liquidators to resell.

Can an online store refuse a return? ›

Businesses can't take away a consumer's right to a refund or replacement for faulty products or services. It's illegal for businesses to rely on store policies or terms and conditions which deny these rights. For example, policies which say 'no refunds' or 'no refunds or exchanges on sale items'.

Do online returns get thrown out? ›

According to a 2021 survey of 300 retailers, less than half of returned items can be resold at full price and many companies do not have the internal logistics to sort, investigate and repackage returns. At best, returns are sold by the pallet to third-party liquidation companies, a chunk of which ends up in landfills.

How do I make a return shipping label? ›

3 steps to creating a return label
  1. Step 1: Choose a shipping carrier and mail class. When creating your own return label, you'll select which shipping carrier you want to go through and which mail class the package falls under.
  2. Step 2: Enter the address. Provide your business's return address. ...
  3. Step 3: Pay for postage.
Sep 11, 2019

What reasons can you return an item? ›

  • #1 | The Customer Bought the Wrong Item.
  • #2 | The Product is No Longer Needed.
  • #3 | The Product Didn't Match the Description.
  • #4 | A Gift Purchase Was Incorrect.
  • #5 | The Product Was Damaged Upon Arrival.
  • #6 | The Merchant Shipped the Wrong Item.
  • #7 | The Customer Engages in Return Fraud.

How do you get a store to accept returns? ›

Try to keep tags on and have the receipt

If you don't have the receipt, some stores will accept another form of “proof of purchase,” such as your bank or credit card statement that documents the purchase. Also, come equipped with the packaging the item came in (if you have it) as well as the card you used to pay.

Why do some stores not allow returns? ›

When a customer returns an item, it costs the company additional labor and packaging, as well as the fuel costs and impact of sending the item back. The issue has become so large that some retailers, including Nordstrom, have incorporated returns management into their social responsibility plan.

What is your return policy example? ›

Thank you for shopping at (Store Name)! We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it.

What is customer return policy? ›

What is a return policy? Return policies are the rules that define how customers can return or exchange unwanted items they purchased. Retailers can create a return policy to inform customers what goods can be returned and for what reasons, as well as the time frame over which they accept the returns.

What do you say when returning an item? ›

Tell the clerk you want to return the item.

Smile and say, “Hi, I want to return this item which I bought last week.” Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time.

What if customer asks for refund? ›

Responding to an angry customer who demands a refund

Hi [Name], We're so sorry to hear you're not happy with your product, but we also fully respect your decision. We've processed your refund request, and you should expect to see the amount appear in your bank account in the next couple of business days.

How do I ask for a refund example? ›

I am writing this mail to bring your kind attention that the product I had ordered had been damaged. I would like to know the procedure to process the return and refund of the product. I had tried calling the customer service, but my calls went unanswered. Kindly look into this and reach out to me as soon as possible.

How long is a return policy? ›

Every returns policy needs to be at least 14 days. Most people expect a policy of at least 30 days – and they're checking before they buy. With a 30-day policy, the average return takes only 12 days. Longer returns windows can lead to longer returns – but only slightly!

What is return process? ›

In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item (identical or different), or a store credit.

What is the do not return policy? ›

What is a No Return, No Refund Policy? A No Return, No Refund Policy is simply a policy where customers are informed that they are not allowed to return or get refunds for products they have purchased. Many businesses choose to institute a No Return, No Refund Policy to save themselves time and money.

What does it mean to process a return? ›

This means the IRS has your tax return and is processing it. Your personalized refund date will be available as soon as the IRS finishes processing your return and confirms that your refund has been approved. Most refunds are issued in less than 21 days.

Is a bank statement proof of purchase? ›

You need a proof of purchase but this does not have to be a receipt. It could be a bank statement, credit card or loyalty card statement, for example. It just needs to show that you bought the item at that particular retailer.

What stores give you cash back without a receipt? ›

Walmart. Walmart also has a fairly liberal return policy when you return items without a receipt. With NO receipt, Walmart gives customers the option of a cash refund (if the purchase was under $25), or a gift card (if it was over $25), or an even exchange for an identical product.

Can a store tell if an item was purchased there? ›

You can go to customer service at the store you purchased the item at and they can look up a receipt for you. You must have the following details… The register number it was purchased at. The amount of the purchase (not the item itself).

What is considered a valid proof of purchase? ›

Proof of Purchase means a receipt, bill, credit card slip, or any other form of evidence which constitutes reasonable proof of purchase.

What works as proof of purchase? ›

Receipts. The most common method of proving a purchase is through a sales receipt. A receipt can be an invoice or another document that shows information about the purchase. The date, amount paid, and description of the item purchased are included.

Does a receipt count as proof of purchase? ›

Receipts are an official record that represents proof of a financial transaction or purchase.

Why do stores scan your receipt when you return an item? ›

Stores will often ask you to show your driver's license (or other government-issued ID) when you return a purchase and then record your information along with information about the returned items to help identify patterns of return fraud or abuse.

Does JCPenney do returns after 28 days? ›

We are happy to refund or exchange any item within 28 days of purchase, provided the item is returned in a saleable condition with an original receipt. We will offer an exchange if the item is returned with a gift receipt. All refunds will be issued in accordance with your original payment method.

Does JCPenney charge for return shipping? ›

Customers are responsible for the return postage. For additional information regarding product warranties or returns, review our policies on or contact Customer Care at 1-800-322-1189.

Can you return things at the 99 Cents Store? ›

Have a return? We're happy to help. Exchange or store credit is offered within 9 days of purchase with receipt for up to 9 items. Seasonal items are excluded.

What is a JCPenney merchandise return voucher? ›

Without a receipt items purchased at JCPenney are eligible for exchange or refund as JCPenney store credit. The refund will be calculated at the item's lowest selling price within the last 45 days, and will be issued in the form of a merchandise return voucher.

Can a store refuse a refund? ›

Typically a store is legally required to give refunds if a purchase breaches the customer's satisfactory rights.

Am I entitled to a refund if I change my mind? ›

You do not have an automatic right to a refund when returning something you bought in a shop because you have changed your mind. If there is nothing wrong with the item (for example, there is no fault) you have no legal right to return the goods.

Can I return something over 30 days? ›

If it's broken or faulty

Make sure you return the item within 30 days — after this point, the retailer can give you a repair or replacement, but you're not entitled to a refund.

How do I avoid return shipping costs? ›

7 Strategies to Reduce the Cost of Return Shipping
  1. Encourage In-Store Returns and Drop-Offs. ...
  2. Plan Ahead with Return Labels. ...
  3. Deliver Parcels On-Time. ...
  4. Track Returns. ...
  5. Don't Overlook International Customers. ...
  6. Take Care of the Environment. ...
  7. Avoid the Returns Process Altogether.

Do you have to pay shipping to return to sender? ›

If you've signed off on the letter or package, then you will need to pay the postage to send it back.

Does a return label pay for shipping? ›

The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label.

Can you buy something and return it for cash? ›

No, it's not possible to make a purchase with a credit card and then return what you bought for a cash refund. Allowing cash refunds for credit card transactions would cause complications for card issuers and increase the risk of fraud.

What is the lawsuit against 99 cents only stores? ›

The 99 Cents Only chain of discount stores has agreed to pay $2.3 million to settle a lawsuit that accused the company of illegally storing and dumping hazardous waste from store locations throughout the state.


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